How do I know if you have received my return?

How do I know if you have received my return?

Once your return reaches our warehouse, it will be automatically updated on the ‘My Orders’ section of your account. Should your return fail our quality control check once received, our quality control team will contact you regarding next steps.

Are there late fees if I miss my scheduled return?

Late returns are extremely stressful as they can impact our ability to provide a great experience to our next customer. It is rare that someone returns a rental late however if you do happen to miss your return slot, then a late fee of 100AED/ day applies. We will also send you an email reminder prior to your return date.

How do I schedule my pick up?

Return dates are automatically scheduled at check out. However, we will request you to choose a pick up time between 2 options. Our logistics team will contact you to schedule your pick up at the end of your rental period.